Terms of Service

 

These Terms of Service apply to the online store operated by Cugini Woodworking LLC (“Cugini Woodworking,” “we,” “us,” or “our”). By using our store or placing an order, you agree to these terms.

Please also review our Return, Shipping, and Privacy Policies.

1. Using Our Store

You must be legally able to enter into a purchase agreement or have authorization from a parent or legal guardian.

You agree to provide accurate contact, billing, shipping, and payment information. You may not use our store for unlawful activities, fraudulent transactions, or activities that interfere with its operation.

2. Products and Natural Variations

We sell ready-made, custom-made, and personalized products. Please review each listing carefully for dimensions, materials, features, and production times.

Wood naturally varies in grain, color, texture, and knots. Handmade products may also have minor differences in appearance and dimensions consistent with their descriptions. These variations are not considered defects when the product otherwise meets its description and agreed specifications.

Product colors may appear differently depending on your screen settings.

3. Pricing and Payment

Prices are displayed in the currency identified in our store. Applicable taxes and shipping charges are shown at checkout before you complete your purchase.

Prices and availability may change for future orders. If we discover a material pricing or listing error affecting your order, we will contact you before proceeding. You may accept the corrected terms or cancel the affected items for a full refund.

4. Orders and Availability

An order confirmation acknowledges receipt of your order but does not guarantee product availability.

We may decline or cancel an order for a legitimate reason, including unavailable inventory, suspected fraud, a material listing error, or an inability to deliver to the address provided. If we cancel an order after collecting payment, we will refund the amount paid for the canceled portion.

5. Cancellations Within 24 Hours

You may cancel your order by emailing pat@cuginiwoodworking.com within 24 hours of placing it. Include your name and order number.

Cancellation requests received within that window are eligible for cancellation and a full refund.

After 24 hours, orders cannot be canceled, except where required by applicable law.

6. Custom and Personalized Orders

You are responsible for reviewing the dimensions, spelling, selections, personalization details, and other specifications you submit.

If we provide a proof for approval, please review it carefully. Any additional production requirements or timelines will be disclosed before purchase or agreed to in writing.

Changes requested after an order is placed are subject to our ability to accommodate them. Any additional charges require your agreement before we proceed.

7. All Sales Are Final

All purchases—including ready-made, custom-made, and personalized products—are final sale. We do not accept returns or exchanges for change of mind.

This restriction does not affect the 24-hour cancellation window or any rights and remedies required by applicable law.

8. Damaged Items

Please inspect your order upon delivery. If an item arrives damaged, contact pat@cuginiwoodworking.com within 15 days of delivery with your order number, a description of the damage, and photos of the item and packaging when reasonably available.

Please retain the item and packaging while we review your claim. We will work with you to determine an appropriate resolution, which may include repair, replacement, or a refund. Contact us before returning an item so we can provide instructions.

The requested 15-day reporting period does not shorten any rights or remedies required by applicable law, including those relating to defective or incorrect items.

9. Production, Shipping, and Delivery

Refer to the product listing and our Shipping Policy for production times, processing times, shipping options, and delivery information. Production and processing time are separate from carrier transit time unless otherwise stated.

If we cannot ship within the stated timeframe, we will notify you and provide any delay-consent, cancellation, and refund options required by applicable law. These rights apply even after the ordinary 24-hour cancellation window.

Please provide a complete and accurate delivery address. Contact